Shipping Policy

Last updated: 13.09.2026

Thank you for shopping with Velmoore. This policy explains how we process and ship your order.

Order Processing Time

• Orders are typically processed within 1–3 business days after payment is confirmed.
• Processing time refers to the time it takes us to prepare and hand off your order to our shipping partner — it does not include transit time.
• Orders are not processed or shipped on weekends or public holidays.

Shipping Times

• Once processed, orders typically arrive within 6–15 business days, depending on your location and the product ordered.
• Shipping times are estimates provided by our fulfillment partners and are not guaranteed. Delays can occur due to customs processing, high order volume, weather, or carrier issues beyond our control.
  

Shipping Rates

• Free shipping on orders over $10

Where We Ship

• If your country is not listed at checkout, we do not currently ship there.

Order Tracking

• Once your order ships, you will receive a confirmation email with a tracking number.
• Please allow 64 hours after receiving your tracking number for tracking information to update, as it can take time for carriers to scan the package into their system.
• If you haven't received tracking information within 3 business days of ordering, please contact us at sales@velmoore.com
  
  

Customs, Duties, and Taxes

• Depending on your country, your order may be subject to import duties, taxes, or customs fees charged by your local customs authority.
• These charges are the responsibility of the customer and are not included in the item price or shipping cost. We have no control over these fees and cannot predict their amount.

Multiple Items in One Order

• If your order contains multiple products, items may ship separately from different fulfillment locations and could arrive on different dates. You will receive separate tracking information for each shipment where applicable.

Incorrect Shipping Addresses

• Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or undelivered due to an incorrect or incomplete address provided by the customer.
• If you notice an error immediately after ordering, contact us at sales@velmoore.com as soon as possible — we will do our best to correct it before the order ships, but cannot guarantee changes once an order has been processed.

Lost or Delayed Packages

• If your tracking shows no movement for an extended period, or your order hasn't arrived within the estimated delivery window, please contact us at sales@velmoore.com and we will look into it with our shipping partner.
• If a package is confirmed lost in transit, we will offer a replacement or refund at our discretion.

Contact Us

Questions about your shipment? Reach out to us at: sales@velmoore.com